JFM Communications
01COMMUNICATIONS INFRASTRUCTURE

The intelligence behind the call.

Business voice, routing and AI engineered around the way your organisation actually works.

VOICE / ROUTING / AI

JFM / SIGNALROUTE / 01SIGNAL READY

02 DISTRIBUTED PLATFORM

Built across Australia.
Designed as one platform.

Calls can enter the JFM platform through multiple active locations, with routing and communications services operating across a distributed architecture.

LOCATION AVAILABILITY / DEMONSTRATIONPLATFORM READY

03 CALL FLOW ENGINEERING

Your business shouldn't fit the phone system.The phone system should fit your business.

Build routing around how your organisation actually works — from simple reception flows to multi-stage decisions, escalation, mobile destinations and intelligent automation.

SELECT ROUTING SCENARIO

One number can behave differently by time, caller, destination, availability or business rule.

SCENARIO / 01ROUTING READY

Reception and queue route connected.

04 AI + ACTION

A call can do more than ring a phone.It can understand what the caller needs.

Voice AI can identify intent, retrieve relevant information, route the conversation and prepare or perform actions within the business workflow.

01 CALLER / VOICE
“I need to move tomorrow's delivery from 9am to after lunch.”

CONCEPTUAL WORKFLOW / EXAMPLE CONTENT

02 STRUCTURED OUTPUT
INTENTRESCHEDULE DELIVERY
CONTEXTDELIVERY / TOMORROW

REQUESTED TIME / AFTER LUNCH

PROPOSED ACTIONMOVE DELIVERY
09:00 AM→AFTER LUNCH
03 CONTROL / RESULT
WORKFLOW CONTROLRUN THE EXAMPLE
JFM / WORKFLOW DEMONSTRATIONWORKFLOW READYNO LIVE CUSTOMER DATA

05 THE PLATFORM

More than a phone system.

One communications platform, from the number that receives the call to the intelligence, routing, devices, reporting and control behind it.

01

COMMUNICATE

Where calls and conversations begin.

  • VOICE
  • NUMBERS
  • DESK PHONES
  • MOBILE
02

CONTROL

How calls move, wait, escalate and reach the right destination.

  • CALL ROUTING
  • QUEUES
  • CALL FLOWS
  • BUSINESS RULES
03

UNDERSTAND

Capture, interpret and learn from communication.

  • CALL RECORDING
  • TRANSCRIPTION
  • AI
  • REPORTING
04

CONNECT

Bring voice and communications into the wider business workflow.

  • INTEGRATIONS
  • AUTOMATION
  • APIs
  • MANAGEMENT
PLATFORM / CAPABILITYCOMMUNICATIONS / CONTROL / INTELLIGENCE / INTEGRATION

06 FOR MSPs

Your customer.Your relationship.Our communications platform.

Add serious voice capability without having to build the carrier, routing and PBX infrastructure underneath it.

JFM provides the voice layer. You remain focused on the customer.

PARTNER / PLATFORM

You don't need to build a telco to offer serious voice.

YOU LEADTHE CUSTOMER RELATIONSHIP
JFM PROVIDESTHE COMMUNICATIONS PLATFORM
01

Customer experience

Your customer

  • Business outcome
  • Communications experience
02

MSP / technology partner

You lead the relationship

  • Customer relationship
  • IT strategy
  • Service delivery
03

JFM communications

We provide the platform

  • Voice platform
  • Call routing
  • Communications infrastructure
04

Platform foundation

Distributed foundation

  • Platform operations
  • Communications delivery

COMMUNICATIONS CAPABILITY / PARTNER DELIVERY

01

Communications platform

  • Voice
  • Numbers
  • Routing
  • PBX capability
02

Operations

  • Provisioning
  • Management
  • Support
03

Customer experience

  • Custom call flows
  • Devices
  • Mobile
  • AI / workflow capability
04

Platform evolution

  • New communications features
  • Automation
  • Integrations
JFM / PARTNER PLATFORMRELATIONSHIP / PLATFORM / INFRASTRUCTURE

07 SECURITY + CONTROL

Communications are infrastructure.Treat them like it.

Security, policy and operational control belong inside the voice architecture — not bolted on after it.

COMMUNICATIONS CONTROL PLANE

POLICY ARCHITECTURE / CONFIGURABLE CONTROL
SESSIONIDENTITY PRESENT
POLICY CHECKRULES EVALUATED
ROUTEPERMITTED
POLICY EXAMPLE

01

IDENTITY + ACCESS

Who and what is allowed to connect.

  • ACCESS POLICY
  • ALLOWLIST WHERE APPROPRIATE

02

ROUTING POLICY

Where communications are permitted to go.

  • DESTINATION POLICY
  • CALL PERMISSIONS

03

SIGNALLING CONTROL

Control of call setup and communications behaviour.

  • CALL SETUP
  • TRAFFIC CONTROL

04

MEDIA PROTECTION

Protection of voice media where configured and supported.

  • ENCRYPTED MEDIA
  • WHERE CONFIGURED

05

FRAUD + ABUSE CONTROL

Controls intended to reduce unauthorised or abnormal use.

  • ROUTING RESTRICTIONS
  • ABNORMAL USE CONTROL

06

MONITORING + OPERATIONS

Visibility into the communications environment and operational state.

  • VISIBILITY
  • AUDIT / CONTROL

Control what your communications system is allowed to do.

VISIBILITYAUDITCONTROL

08 START A CONVERSATION

Tell us how your communications need to work.

Whether you're replacing a traditional phone system, designing complex call routing, adding AI or looking for a communications platform for your customers, start with the requirement.

TALK TO JFM

CALL08 6388 3999EMAILservice@jfmcommunications.com.au

JFM / PERTHUnit 1, 6-8 Denninup Way, Malaga WA 6090