NEW COMMUNICATIONS REQUIREMENT
For a new business voice service, number, routing design, multiple locations, mobile users or an AI-assisted workflow requirement.
CONTACT JFM
Tell us how your communications need to work.
Start with the business requirement, not the product. Tell us what happens today, what needs to change and where the current communications setup gets in the way.
CALL JFM08 6388 3999EMAIL JFMservice@jfmcommunications.com.au
OFFICEUnit 1, 6-8 Denninup Way
Malaga WA 6090
Malaga WA 6090
REQUIREMENT / FIRST
Start with the requirement.
A useful first conversation is about how calls and communications should behave. You do not need to arrive with PBX terminology or a finished technical specification.
01NUMBER OR SERVICE
02WHO NEEDS TO ANSWER
03BUSINESS HOURS
04DEPARTMENTS OR QUEUES
05LOCATIONS
06MOBILE OR REMOTE STAFF
07FALLBACK OR ESCALATION
08WORKFLOW OR AI
Bring what is known: the current problem, the people and locations involved, the routes that matter and what should happen when the first destination cannot answer. JFM can then help turn that operating requirement into a communications design.
If an existing system is being replaced, it is also useful to identify what already works and should be preserved. The first discussion does not require a complete inventory; it establishes enough context to decide which details need to be gathered next.
CONTACT / PATH
Use the path that matches the conversation.
New requirements, existing service questions and billing access have different destinations. Choose the one that best matches what needs to happen next.
EXISTING JFM CUSTOMER
For a question about an existing communications service or a change that needs to be understood and planned.
ACCOUNT / BILLING
Use the existing billing system for account and billing access. Technical service requests should continue through JFM directly.
REQUIREMENT / DESIGN
From requirement to implementation.
An initial conversation establishes the operating context. If the requirement is a fit, the detail can then be defined, designed and implemented in a controlled sequence.
- 01
UNDERSTAND
What the organisation needs the communications system to do.
- 02
DEFINE
The users, numbers, destinations, locations and operating conditions relevant to the requirement.
- 03
DESIGN
A communications architecture and call behaviour appropriate to the organisation.
- 04
IMPLEMENT
Deploy the agreed communications configuration and service components.